Tuesday, October 3

LG launches Integrated Grievance Redressal and Monitoring System


Leh: In a significant stride towards fostering transparent and efficient governance, the Lieutenant Governor of Ladakh, Brigadier (Dr) BD Mishra (Retd), launched the Ladakh Integrated Grievance Redressal and Monitoring System at Raj Niwas. The initiative, managed by the General Administration Department of UT Ladakh, underlines the commitment to provide corruption-free and delay-free administration.

The Integrated Grievance Portal, a pioneering digital platform, aims to enhance interactions between citizens and the government while promoting transparency and accountability. Hon’ble LG highlighted that this innovative system is a major step towards realizing the commitment to efficient governance. Through this user-friendly platform, residents of Ladakh will have a seamless and accessible avenue to voice grievances, raise concerns, and seek redressal for various issues. Leveraging the power of technology, the portal streamlines the grievance resolution process, ensuring prompt and effective responses to citizens’ concerns. This initiative reinforces the administration’s dedication to establishing a robust connection between the government and its citizens, embracing modern methods to drive positive change and enhance the well-being of Ladakh’s residents.

During the inauguration, Dr Pawan Kotwal, Advisor to HLG, made a live call to the grievance helpline to test the facility, demonstrating the user-friendly nature of the platform. He praised the General Administration Department’s efforts and directed other departments to extend full support for the system’s maintenance.

Commissioner Secretary, GAD, UT Ladakh, Shri Ajeet Kumar Sahu, IAS, provided insights into the grievance redressal portal’s features, including multiple submission channels, SMS alerts, secure communication, multi-language support (Ladakhi, Hindi, and English), file uploading options, real-time updates, complaint resolution feedback, and data privacy and security measures. The portal integrates online submissions, phone calls, WhatsApp, and emails for grievance registration, providing citizens with various accessible options. It is pertinent to mention that the citizen can register their grievance by calling on phone number (8588816003), or send a WhatsApp on (9541786450) or register their grievances by visiting the online portal on (http://grievance.ladakh.gov.in/).

Shri Sahu presented a detailed overview of the grievance portal’s process, covering grievance registration, tracking, status updates, action plans, history, and cross-check reports. Responding to the need for uninterrupted accessibility, the helpline was made operational 24×7 on the direction of the Hon’ble LG.

The launch event was attended by Advisor to HLG, Dr Pawan Kotwal; ADGP, Ladakh, Shri SD Jamwal, IPS; Secretary, IT, Ladakh, Shri Amit Sharma, IAS; Secretary to HLG, Ravinder Kumar, IAS; Deputy Commissioners of Leh and Kargil, Shri Santosh Sukhadeve and Shri Shrikant Balasaheb Suse, IAS, respectively, alongside other concerned officers and IT experts.

With the Ladakh Integrated Grievance Redressal and Monitoring System in place, Ladakh takes a significant step towards responsive governance, ensuring citizens have a powerful platform to voice their concerns and seek timely resolutions.

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